Terms and Conditions

Standard Delivery £3.95

Our Standard delivery charge is £3.95 for Royal Mail 2nd class delivery to any UK address. Products ordered before 2pm on weekdays will be sent by post the same day. We can offer Royal Mail 1st class delivery for £4.95.

Whilst we will do our utmost to ensure that your purchase is received on time, in circumstances beyond our control such as postal strikes or force majeure we are unable to be held liable for any delay.

Please allow 2-3 working days for delivery.

Returns & Refund Policy

We are happy to offer our customers a refund within seven working days of receipt of the goods, provided we have been notified in advance and the goods have been returned to the address we specify in their original and unused condition.

In the event of non-delivery, despatch error, shortage or if damaged goods are received, please notify us as quickly as possible.

Refunds are always made to the person who purchased the product, and if originally purchased by credit or debit card, the refund will be credited to the same card.

Refunds for products purchased from other retail outlets should be taken up direct with the retailer, subject both to the retailer’s own return policies plus any specific terms and conditions detailed on the product packaging itself. Till receipts must be retained as proof of purchase.

Returns should be clearly addressed to:
RoastCosy
23 Galloway Avenue
Coltness
ML2 8NE

You can contact us by emailing enquiries@roastcosy.co.uk

Pricing & Promotion

All prices quoted in our promotional literature and on our website include VAT and are correct at the time of publication. Whilst we take every care in ensuring our product performs as described, we cannot accept any liability for any claim.

The text, illustrations and images used in all RoastCosy promotional literature are protected by copyright and must not be copied in whole or in part without the express permission of Guardian Land Limited.

All the above terms and conditions apply as a condition of using any RoastCosy product, whether or not the user is the original purchaser. We reserve the right to change these terms from time to time without reference to customers.

These terms and conditions do not affect your statutory rights as a consumer, and are governed by and in accordance with English law. The purchaser and Guardian Land agree that any problems fall under the jurisdiction of the English courts.

Trade Marks

RoastCosy is a trade mark of Guardian Land Limited. No one may use our trade marks without our express written permission. Neither the purchaser nor the recipient of any RoastCosy product is entitled to use any Guardian Land trade mark or logo. Affiliates who have been accepted by Guardian Land onto our Affiliates’ Scheme will be provided with strict guidelines regarding the use by authorised affiliates of the RoastCosy trade marks and logos.

Data Protection

Guardian Land complies with each of the eight principles of the Data Protection Act 1998. Those principles require that data is: - fairly and lawfully processed - processed for limited purposes - adequate, relevant and not excessive - accurate - not kept longer than necessary - processed in accordance with the data subject’s rights - secure - not transferred outside the EU without adequate protection.

Company Registration

Guardian Land Limited is registered in Scotland under Registration No. SC204595.
Head Office: 69-71, Hamilton Road, Motherwell, ML1 3DG

Copyright © Guardian Land Limited 2010